Microsoft 365 can now be licensed with its own integral phone system, enabling a set of basic calling features within Teams. The phone system can be integrated with either calling plans, direct routing, or Call2Teams, which allows the programme to make and receive incoming and outgoing calls to the public network.

Microsoft Calling Plans

To make calls using calling plans you need to purchase a calling plan from Microsoft which includes a call minutes bundle. The system allows you to make and receive calls but has limited functionality. Once the inclusive minutes have been used the system will be locked until additional communication credits are manually purchased.

Flexible working has become an essential part of our lives since March 2020. Working from home has allowed many businesses to continue operations while prioritising staff and customer health and wellbeing during the Covid-19 pandemic. Flexible working has not only opened new possibilities for how businesses structure themselves now, but also moving forward.

With this move to flexible working, communication issues are being highlighted. Companies are looking for flexible communication systems and performance monitoring systems that can cope with staff working in different locations.

This is where RGC can help. Our Regency5000 Hosted Telephone System is designed to cope with these flexible environments. We can provide:

• Physical desk phones
• Hosted PBX SIMs for mobiles
• Softphones for PCs and Macs
• Smart mobiles
• Tablets