Your phone system should make it easy for customers to reach you and for your team to work together. But when people are spread between the office, home and different locations, a traditional setup can start to feel restrictive.
Hosted Voice gives businesses a more flexible approach to communication. It brings familiar telephone features into the cloud, with options to support mobile working, manage incoming calls and connect colleagues across different sites.
At Regency Grove Communications (RGC), we help businesses understand their options and find a setup that suits the way they actually work. Here is a closer look at the Hosted Voice features and services covered in our brochure.
What is Hosted Voice?
Hosted Voice is a cloud-based business telephone service. Instead of relying on a physical telephone switch at your premises, the main telephone system is managed remotely.
It uses Voice over Internet Protocol, usually shortened to VoIP, to carry calls over an IP connection. Your team can access the service through compatible desk phones or supported applications, depending on their setup.
This gives you access to business calling features without maintaining a traditional on-site telephone system. RGC’s hosted telephony service supports features such as voicemail-to-email, call forwarding and advanced call handling.
Helping calls reach the right people
A good phone system should reflect how your business handles enquiries. A small office might need calls to ring several colleagues, while a larger organisation may need separate routes for sales, accounts and customer support.
Hosted Voice offers tools to make those journeys easier:
- Hunt groups, distribute incoming calls between selected team members.
- Auto attendants,provide a greeting and direct callers to the appropriate person or department.
- Voicemail-to-email, helps staff pick up messages through their inbox.
- Call forwarding, allows calls to be redirected when someone is unavailable.
- A management portal, provides a way to administer users and supported settings.
The right combination depends on your business. Features and applications vary by licence, so it is worth identifying what each person needs before choosing a package.
Supporting people wherever they work
Customers still need to reach your business when your team is away from their desks.
Supported mobile and desktop applications can help staff handle business calls while working remotely or moving between locations. For a business with several sites, a shared platform can also make it easier to organise users and call routes consistently.
There is room to adapt as your requirements change. Adding staff, opening another office or introducing hybrid working becomes a conversation about users, connectivity and configuration.
Bringing calls and collaboration together
The brochure also explores Cisco Webex, which brings calling, messaging and meetings into a shared application.
Depending on the selected package, collaboration features can include file sharing, video meetings and screen sharing. These tools can help colleagues discuss a document or work through a customer query without repeatedly switching between applications.
For businesses already using Microsoft Teams, Direct Routing is another option covered in the brochure. It can connect a compatible voice service with Teams calling. We can discuss the licensing and setup needed before you decide whether it fits your business.
Choosing a service that fits your team
Not everyone needs the same telephone features.
The brochure introduces a Foundation licence for users with more straightforward calling requirements. It also outlines Single Line Voice for very small businesses needing one or two phone users.
For organisations with existing telephone equipment, Hosted SIP provides another route to consider. SIP stands for Session Initiation Protocol, a technology used to establish and manage communication sessions. A compatible SIP setup can support a move towards IP calling while retaining suitable existing equipment.
Understanding your current system, your staff and your plans helps us recommend an appropriate starting point.
Preparing for the move to digital
The UK’s traditional Public Switched Telephone Network (PSTN) is being retired, with Openreach advising businesses to move affected services to digital by 31 January 2027.
Preparing means reviewing everything connected to your existing phone line. That may include alarms, payment terminals, door entry systems or lift emergency phones, as well as your telephones.
Your equipment suppliers can confirm compatibility, while your communications provider can help plan the phone service transition. Digital calling also depends on power and connectivity, so backup arrangements should form part of the discussion where maintaining access to calls is critical.
Reliable connectivity is part of the picture
A Hosted Voice service needs a suitable connection. Reviewing your broadband alongside your telephone system helps establish whether it can support your intended use.
RGC can discuss business broadband and dedicated connectivity options alongside hosted telephony. We will also consider call routing and continuity arrangements, so you understand how the proposed setup will work day to day.
Talk to RGC about your business communications
Whether you are replacing an older telephone system, supporting a mobile team or preparing for the digital switchover, we can help you work through the options.
Explore our hosted telephony services or contact Contact Regency Grove Communications on 0330 00 22 222 or enquiries@rgcltd.co.uk to discuss your current setup.
