RGC systems automatically prioritise and efficiently distribute all incoming enquiries
Our customers matter, and the services they receive matter. RGC installs and maintains class-leading systems that provide dependable and uncomplicated connectivity at discounted rates.
RGC systems combine all incoming enquiries into one queue for response
Regardless of communication method, all enquiries are placed into a queue for response based on time, not method, of submission (everyone is treated fairly)
Social media, email and phone enquiries are all treated equally
Charities benefit from monitored and measured RGC contact centres
RGC offers a Charity Contact Centre service for additional resource
Communication, interaction and performance are easily monitored and measured
A digital receptionist, voice menu system allows incoming calls to be easily processed
Reception staff can focus on where they add value to the people in your school while our digital receptionist service takes care of common calls such as those for absence and transferring calls to commonly required destinations.
Simple yet effective, the digital receptionist helps to deliver a good call experience for parents and other callers.
