Many of the charities RGC supply Voice Over Broadband or VoIP business telephony to are in the caring industry. We arrange initial discussions to understand how they work, we also make sure that ongoing discussions are maintained we find that by keeping lines of communication open with staff, are imperative.
Our Regency 5000 cloud hosted system is ideal as an access anywhere solution allowing all staff to make and receive calls when they are out raising money. Out of hours emergency solutions are important with time-of-day schedules underpinning effective call routing at these times.
How Voice Over Broadband VoIP telephony Helped – Havering Citizens Advice Bureau provide help to assist people resolve their problems with debt, benefits, employment, housing, discrimination, education and many more issues.
They also offer a form filling service for Disability Living Allowance and Personal Independence Payments, by pre-booked appointment.
Their success led to them needing to revamp and expand their telephony and Broadband provision, they went out to tender and we at RGC were number 5 on the list to quote and were delighted to work alongside the staff and trustees to provide a total communications system in their new head office.
We took time to review the current services, once we understood the organisation’s needs, we used our expertise to provide them with the ideal solution.
The Outcome – RGC Installed Regency 5000 cloud hosted system including, Fast Converged Broadband, VoIP phones and Wi-Fi benefitting from:
- Never missing an incoming call and delivering it to the correct department or individual
- Single high speed managed connection for Voice and data
- Remote management removing support costs
- No increase in costs over their old inflexible systems
Customer Comments
When we meet their reps Joe and Bernie, we felt confident about their experience and skill sets to handle our needs and issues relating to phone suppliers. We had issues and problems with poor information and times for change over on our side but with the support and knowledge of Joe and Bernie to move us forward we were able to transfer as seamlessly as possible from the old system to a far better new one. Had it not been for the support, drive, technical knowhow, and the sheer determination to succeed for the two guys and the
people they had supporting them we would have lost service and not known who to turn to.
The best thing about RGC is that we still get the feeling that we are in the hands of professionals who have probably seen it all and know how to get things done. We know nothing, don’t know terminology, timeframes to get things sorted etc. but when we ask or are told by our, as I see them “account executives”, what’s what results happen.
