Whether an organisation is a Start-up Business or not, the development of its identity and the maintenance of it brand is vital for continued success.
Part of the considerations must be around communications.
A new website will be required, and an important component will be effectively addressing the Business Telephone requirements.
Start-Up Business – Many businesses are set up with no available finances, most start-up businesses are started by entrepreneurs with little capital. An individual who attempts to found and build a company from personal finances or from the operating revenues of the new company.
In circumstances like this operating costs have to be kept to a minimum and from a telephony perspective one of two solutions are chosen,
- Using a personal mobile phone number
- Using the home landline phone number
Whilst either of these options can help save money in the short-term problems can arise sooner rather than later.
Personal Mobile Phone – At the start everything works well. You can keep in touch with your customers wherever you are, and they can contact you. Then comes the first call just as you arrived home in the evening, and you have just sat down to dinner with the family. Another is made at the weekend when you’re at a football or rugby game. The separation between work and personal life is now broken.
To enable you to re-establish some work life balance you purchase a second mobile, that you are going to use for business only. Because you don’t want to give a new mobile number to all your friends and family.
You can then turn this mobile off outside of the working day allowing the voicemail service to pick up messages. BUT several customers still have your personal number and will always persist with calling that one. Not to mention that, overnight, you have doubled your mobile phone costs. Plus, you are now carrying around two mobiles for most of the week.
Home Landline – Most people don’t use the home phone for making personal calls anymore because they have a mobile with a great inclusive minute’s package. In addition, none of your friends or family call you on the home number anyway. So, you decide to use the home phone for your business. You can also forward incoming calls from this home number to your mobile phone so that you don’t lose important calls while you are out and about.
As per the Personal Mobile Phone scenario, by tying the home phone to your mobile for incoming calls puts you in to the same situations as described earlier. Especially when you need to make a call to a customer when you’re away from home and using your mobile is the only option.
Your First Office – The day comes when your business has grown too big to run from home, you are success, and you want to move into an office. So, you can accommodate a team of staff now working for you. Your home number is now linked to your business brand.
You would be able to port your number into a newly purchased telephone system BUT this will cease your home landline and any other services you have on it including your broadband. So, you decide to get a new business number, with a telephone system that’s required to support you and your new team, how do you keep in touch with your existing customers? Will they alter their records to change your new number when you send it to them?
More importantly how much business are you going to lose because prospective customers still call your old number, and when they don’t get an answer, they decide to call your direct competitor.
Start-Up Telephone Solutions – Regency 5000 VoIP Telephone Services offer a great solution for both Start-ups and SMEs. Regardless of whether you are office based, mobile or working from multiple geographic locations. Cloud telephony solutions offer so many powerful features that allows businesses to consider many other options not available to them previously.
How Can Voice over Broadband Help Businesses
VoIP solutions for any company can be supplied with any geographic or non-geographic number range and a wide range of associated calling plans for a set monthly subscription. Voicemail is always included in the service and a minute’s package will provide free inclusive calls to UK landlines and mobile phones.
Work life balance – with the now available App on your mobile phone, business calls can be made without presenting the mobile number to your customers. The Regency 5000 VoIP service can present any geographic or non-geographic number for every outgoing call and manages incoming calls routing them through to the App or mobile. At the end of the day you can log out of the App, or you can activate the ‘Do Not Disturb’ feature this will ensure all calls are picked up by the voicemail service and sent to you via e-mail so you can decide what to do with them.
No physical phone lines – the telephone service is run over the internet by a cloud provision so a business only needs connectivity to the internet to operate the system. No longer are businesses restricted by the number of physical phone lines they have when making and receiving calls. In addition, businesses can move without worrying about losing their telephone service or disrupting overlying data services such as broadband prior to their relocation.
How Much is it Going to Cost – It may surprise you but the service would cost less than the cost of a new business mobile phone contract, a company can purchase a Business VoIP Subscription, you can them make and receive calls from the published geographic or non-geographic number and take advantages of all the features that the service provides.
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