RGC’s solution for Charities
Economical, reliable and robust telephone and broadband systems for Charities
Telecoms is an essential part of Nonprofit operations. Dealing with high volumes of incoming enquiries can result in high costs and inefficient processes. Saving money and time is crucial. Our reliable, cost-effective and efficient systems enable charities to focus on what matters most.
Our customers matter, and the services they receive matter. RGC installs and maintains class-leading systems that provide dependable and uncomplicated connectivity at discounted rates.
RGC systems automatically prioritise and efficiently distribute all incoming enquiries
RGC systems combine all incoming enquiries into one queue for response
Regardless of communication method, all enquiries are placed into a queue for response based on time, not method, of submission (everyone is treated fairly)
Social media, email and phone enquiries are all treated equally
Charities benefit from monitored and measured RGC contact centres
RGC offers a Charity Contact Centre service for additional resource
Communication, interaction and performance are easily monitored and measured
RGC exceeded our expectations. They are a professional, personal and experienced team who inspire confidence that you as a customer are important and they want to help. It's the personal and professionalism of the people concerned that makes RGCs support different from other companies we have worked with. - Lynn Warnett, Citizens Advice Havering