Telecoms is an essential part of Nonprofit operations. Dealing with high volumes of incoming enquiries can result in high costs and inefficient processes. Saving money and time is crucial. Our reliable, cost-effective and efficient systems enable charities to focus on what matters most.
Our customers matter, and the services they receive matter. RGC installs and maintains class-leading systems that provide dependable and uncomplicated connectivity at discounted rates.
RGC systems combine all incoming enquiries into one queue for response
Regardless of communication method, all enquiries are placed into a queue for response based on time, not method, of submission (everyone is treated fairly)
Social media, email and phone enquiries are all treated equally
RGC offers a Charity Contact Centre service for additional resource
Communication, interaction and performance are easily monitored and measured