Support

When you are a customer of RGC you have the peace of mind knowing that your communications systems and services are in the very best hands. Our engineers can provide onsite support as well as telephone and online assistance and are backed up with a wealth of experience and the very best manufacturer training available.
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Helpdesk

The Helpdesk is a free of charge service that is available to all our customers irrespective of any support agreements. If you wish to make a change to your system, report a fault, ask a question, make a billing enquiry etc. You can do so by simply contacting us via telephone, email or by submitting the online form opposite.

rgc-helpdesk-image

Availability

The Helpdesk service is available 24/7 365 days of the year irrespective of any support agreement you may have with us. The details and nature of your call will be logged by one of our receptionists and passed to our coordinators who are available from 9am to 5pm Monday to Friday to investigate the call further.

All faults logged with the Helpdesk and will be dealt with as per your contractual timescales, if you are unsure what these are please do not hesitate to contact us. All other enquiries logged with the Helpdesk will be responded to by the close of the following working day.

How To’s

Contact us by telephone

To report a fault or make an enquiry by telephone please call our helpdesk on 0330 00 22 999. Our receptionists will take your details and where possible will try and help you there and then, if this is not possible they will log a case and you will automatically receive updates via e-mail. If you wish to also receive the updates via telephone please don’t hesitate to tell us.

Contact us by e-mail

To report a fault or make an enquiry by e-mail, please send your details to helpdesk@rgcltd.co.uk. Your details will be logged as a case and you will automatically receive updates via e-mail. Please note urgent faults are best logged via telephone as they will receive an immediate response from us whereas e-mails can be delayed depending on our workloads.

Contact us online

To report a fault online simply complete the helpdesk form and press ‘Send’. Your details will be logged as a case and you will automatically receive updates via e-mail. If you wish to also receive the updates via telephone please don’t hesitate to tell us. Please note urgent faults are best logged via telephone as they will receive an immediate response from us whereas e-mails can be delayed depending on our workloads.


Regency5000 Unified Back Office Support Systems

ubossUboss is a web based interface that acts as a management overlay across the Regency5000 network. Its real power is in providing a single, centralised portal for all service assignment and billing services for our customers. In this way it has a critical role in simplifying the provision of new users on the system by combining all the elements that are required to deliver the specified service. The key capabilities of Uboss can be summarised as follows;

  • Centralised Billing for all RGC customers
  • Customer Self Management
  • Management of Pre-Pay and Rental licences
  • Automated IP Phone Configuration
  • Geographic, Non Geographic and International Phone Number Management
  • Automatic Device Fulfilment

Access Uboss login by clicking here

Please contact the Helpdesk if you require a new username and password.