Have you connected with us on social media?

Telecoms Company Crawley

Telecoms Company Crawley

 

Are you following us on social media?

It would be great if you were able to follow us on social media!

Stay up to date with news, competitions and any new services we introduce!

It’s also a great way to share your thoughts about us as a company in reviews and testimonials.

It’s easy to do! Simply click the links to connect with our Twitter, Facebook, LinkedIn and Google+.

We look forward to meeting you there!

Telecoms Company Crawley

Or why not give us a call today? We’d love to hear from you.

0330 00 22 222

We provide a range of other services, including:

Network Services

Our reliably fast Broadband and SIP Trunking can give your business increased flexibility with your internet and phones.

Audio Branding

We replace the silence, bleeps or lift-music heard when transferring or holding a call with information about your business.

Virtual Assistant

RGC provides telephone answering and call centre services that suit all budgets, needs and Call volumes.

RGC Systems

We have a number of different products available in our range of telecommunication systems.

Telecoms Company Horley

Telecoms Company Horley

Have you ever had a bad experience with your telecoms company?

Telecoms Company Horley

It’s our company culture to ensure all our customers experience:
understanding
courtesy
integrity
expertise
value for money
performance
reliability
safety

Our mission is to continually exceed your expectations.

We strive to offer you the best solution for your company, whatever that may be.

View our solutions

But don’t just take our word for it!

Testimonial: Muntham House School

“We have been using RGC for over 13 years. They upgraded our telephone system and provide us with maintenance support. We decided to use RGC for our telecommunication services because we were looking for someone with great customer service and it was clear that was very important with the team at RGC.

We use the system that RGC provide for our main school phone system and it very much met with our expectations. What we like most about RGC is the fact that they are very helpful and have really friendly staff. The quality of Service from RGC is much better than our previous company.

The new system provided by RGC is easier to add more lines as we can now run VOIP. There seems to be a more personnel service with RGC than we have experienced elsewhere and I would not hesitate in recommending RGC to other companies.”

David Harris, Muntham House School

We provide a range of other services, including:

Network Services

Our reliably fast Broadband and SIP Trunking can give your business increased flexibility with your internet and phones.

Audio Branding

We replace the silence, bleeps or lift-music heard when transferring or holding a call with information about your business.

Virtual Assistant

RGC provides telephone answering and call centre services that suit all budgets, needs and Call volumes.

RGC Systems

We have a number of different products available in our range of telecommunication systems.

Business Telephone Provider Crawley

 

Business Telephone Provider Crawley

Meet Tim – a loyal, satisfied RGC customer.

Business Telephone Provider Crawley

“I like RGC and the entire team there because they strike me as pretty honest.

In the past I’ve been sold various phone and tv subscriptions and because I don’t understand the industry tremendously well I just got the impression that people were trying to sell me absolutely everything, regardless of whether I actually needed it.”

Sound familiar?

“I didn’t really have a huge experience in the world of telecoms so I needed to ask a number of questions – they were very patient of my ignorance of the industry – offered me good advice on the services that I would have a need for and also guided me against some that I didn’t need, which I thought was pretty honest of them, and I also found they were exceptionally easy to deal with during the set up and also the follow up training.

It saves me time, it makes me more efficient, I think it helps me come across as more professional in the back office… in general it just means its more responsive, more professional and it helps me do my job better.
We make it our mission to ensure you get the most helpful, understanding and expert advice possible every time by creating a partnership with you to ensure we fully understand your requirements.
With RGC I found the experience to be a bit different… I didn’t feel I was upsold or cross-sold things that were unnecessary.
I just got good quality advice, simple guidance on setting it up and a good level of friendly support on the far end. From my perspective, what more could I want?”

Watch the full video testimonial here.

Or why not give us a call today? We’d love to hear from you.

0330 00 22 222

We provide a range of other services, including:

Network Services

Our reliably fast Broadband and SIP Trunking can give your business increased flexibility with your internet and phones.

Audio Branding

We replace the silence, bleeps or lift-music heard when transferring or holding a call with information about your business.

Virtual Assistant

RGC provides telephone answering and call centre services that suit all budgets, needs and Call volumes.

RGC Systems

We have a number of different products available in our range of telecommunication systems.

Hosted Telephony Gatwick

 Hosted Telephony Gatwick

Hosted Telephony Gatwick

One of our services is our Hosted Telephony Gatwick.

Have you ever found yourself losing out on business because your phones aren’t working efficiently and people can’t communicate with you?

A hosted Telephony system could solve all of that.

Regency 5000 is a system which uses the digital era of technology to connect your phones.

Phones will be connected over your internet cables, meaning you don’t need to get BT lines installed if your office is in a new build, eliminating any disturbance that this may bring to your office.

The key benefit of using this method of telecommunication over traditional phone lines is that you will not be reliant on the phone system to work consistently because the connection is purely digital.

The best bit? Due to the digital technology the calls are very low cost or even free, no matter which country they are directed to.

There are also a number of other features available with Hosted VoIP systems that were not previously available with traditional technologies.

Hosted telephony can also be known as:

Hosted VoIP
Voice over Networks or (VoN)
Voice over Broadband (VoB)
Internet Telephony

For detailed information on our Hosted VoIP systems, click here.

Or why not give us a call today? We’d love to hear from you. 0330 00 22 222

We provide a range of other services, including:

Network Services

Our reliably fast Broadband and SIP Trunking can give your business increased flexibility with your internet and phones.

Audio Branding

We replace the silence, bleeps or lift-music heard when transferring or holding a call with information about your business.

Virtual Assistant

RGC provides telephone answering and call centre services that suit all budgets, needs and Call volumes.

RGC Systems

We have a number of different products available in our range of telecommunication systems.

 

Hosted VoIP Phone Service East Grinstead

Hosted VoIP Phone Service East Grinstead

Hosted VoIP Phone Service East Grinstead

Hosted VoIP Phone Service East Grinstead

Have you been struggling with your telecommunications for a while now?

Make it your New Year’s resolution for 2017 to get it sorted.

We provide a range of telecom services for businesses and we’ll always offer you the best solution for your company.

Our business culture has a strong customer focus and because of this we will always ensure you get the very best customer service possible.

One of our services is our Hosted VoIP Phone Service East Grinstead.

VoIP can also be described as:

Voice over Networks or (VoN)
Voice over Broadband (VoB)
Internet Telephony

Regency 5000 is a hosted telephony system that brings all your employees and associates together wherever they are.

It prevents you from having to install telephone systems or BT lines, removing the hassle from your working environment.

All your employees will be connected to our network based in London, with powerful features and simplicity of management.

VoIP uses the internet for you to make your calls, meaning that calls are very low cost or even free, no matter which country they are directed to.

Due to the digital internet technology used in VoIP, you can also have a number of services and features which were not previously possible with traditional technologies.

For detailed information on our Hosted VoIP systems, click here.

Or why not give us a call today? We’d love to hear from you.

0330 00 22 222

We provide a range of other services, including:

Network Services

Our reliably fast Broadband and SIP Trunking can give your business increased flexibility with your internet and phones.

Audio Branding

We replace the silence, bleeps or lift-music heard when transferring or holding a call with information about your business.

Virtual Assistant

RGC provides telephone answering and call centre services that suit all budgets, needs and Call volumes.

RGC Systems

We have a number of different products available in our range of telecommunication systems.

 

Phone Answering Service Providers Horley

Phone Answering Service Providers HorleyPhone Answering Service Providers Horley

This Christmas, do you wish your calls were handled exactly as they are during the working year?

With our Virtual Assistant Service, you can have your Christmas wish!

We can create an account for you during the month of December, where our team will act as your personal assistant, redirecting your calls over the Christmas holiday period.

This service can be highly advantageous for your business because:

  • It means your phone will never go unanswered.
  • It takes the pressure off your staff members if they are overloaded with work in the run-up to Christmas.
  • In your absence, the business will have a contact to keep it running.

For more information on this service, click here.

Alternatively, if you would like to set up an account today for the Christmas period, you can fill out this form. It takes 2 minutes!

Christmas Call Forwarding Sussex

Christmas Call Forwarding Sussex

How can we help with unwanted Christmas calls?

Going to be away from the office for a while over Christmas?

We can arrange for a christmas call forwarding system to be set up and your night service setting to be extended during the holiday period, so that you don’t have to worry about taking calls over Christmas. Anyone who calls your office will hear a temporary message informing them of your whereabouts and when you will return.

Christmas Call Forwarding Sussex

In order to arrange it, we need to book the service in for you now to finalise all the details.

You can record a temporary message, or if easier, we can do it for you so that if people call they won’t be left hanging and know exactly where you are and when you will return to the office.

Applying for this service is quick and easy! Just fill out this form and we’ll get back to you ASAP to confirm.

Alternatively, you can also sign up for our virtual assistant hosted telephony system for the month of December. This will act as a receptionist for your business and redirect any important calls to you but can filter out the unwanted ones.

You will also receive email and text confirmation of any calls you receive, so that you know who has called and can prioritise returning those calls accordingly.

To set this up, fill out this contact form and a member of our team will get in touch with you to arrange set-up.

Hosted Telephony Providers Crawley

Most businesses use phone systems in the traditional sense because they always have.

Have you ever asked yourself if you did things differently could you get a better result? Is your traditional telephony solution future proof? Does it provide you with a business continuity plan and what about flexible working?

“If you always do what you’ve always done, you will always get what you’ve always got.” Henry Ford

Traditional solutions often aren’t future proof, don’t allow flexible working, fail on business continuity and have poor disaster recovery.

Hosted Telephony Providers Crawley

Unlike hosted telephony, traditional phone systems can make it awkward to expand quickly and to easily add new users with new features and additional locations.

They can also be risky when it comes to business continuity from challenges outside of your control. As businesses evolve the inability to adapt to flexible working with remote locations or mobile staff can become very restrictive.

Hosted Telephony Providers Crawley

Why waste money, restrict flexibility or risk downtime from loss of telephony?

Tradition telephone systems are much more expensive than hosted solutions, with hardware to install, maintain and upgrade. Changing the solution to allow for new users or different features can be extremely disruptive and if your business needs to scale back usage, you are stuck with features and hardware you no longer need.

If something happens outside of your control to effect your business continuity, traditional phone systems can’t auto-failover at a network level to a mobile number, another office, to a voicemail or to a call management service.

Hosted Telephony Providers Crawley

Phone solutions that fit every budget, are future proof and connect your team and customers where ever they are sound good?

Hosted telephone systems can be rented monthly, with very low setup costs and the number of users can be easily scaled up or down when you need. Software updates are applied as they are released at no extra charge and a hosted cloud telephony solution provides you with an integrated business continuity plan; for both loss of connectivity and inability to get into the office.

The ‘one number anywhere’ feature conveniently integrates fixed and mobile capabilities so you never miss a call. Callers have to dial just one number to reach both your desk phone or mobile, and since numbers are not bound to specific locations your sites and staff can be spread all over the country and work seamlessly as one.

Call Recording Legislation for Education Sector

New advice from the Department of Education

The Department for Education is advising all schools to consider Call Recording if they have a PBX telephone system

NaCTSO Advice to Leaders of Schools and other Educational Establishments for Reviewing Protective Security

Following a series of malicious hoax communications to schools the National Counter Terrorism Security Office (NaCTSO) has produced the following advice to schools and other educational establishments.

NaCTSO Guidance Note 1a/2016

Advice to leaders of schools and other Educational Establishments for Reviewing Protective Security

Following a series of malicious hoax communications to schools across the UK it is important that you are alert, but not alarmed. This is an opportunity for you to review your security plans to confirm that the arrangements you should already have in place are still current and have been tested to ensure staff and students are prepared and confident.

Consider what steps you could take to:

  1. reassure your staff, students and parents
  2. review and implement proportionate protect and prepare security planning.

1. Bomb threats: Procedures for handling bomb threats. Most bomb threats are made over the phone and the overwhelming majority are hoaxes, made with the intent of causing alarm and disruption. Any hoax is a crime and, no matter how ridiculous or unconvincing, must be reported to the police.

Dial 999 and police will respond. You should always consider their advice before a decision is taken to close or evacuate.

If this prompts you to review your emergency planning, consider the following:

2. Search Planning: Do you have plans to search your site to deal effectively with either bomb threats or for secreted threat items; are your staff and students familiar with those plans and what to do if they find a suspicious item?

Good housekeeping reduces the opportunity for suspicious items to be placed and assists effective search.

3. Evacuation/Invacuation planning: It is vital that you are able to move your staff and students away from danger in a controlled way. Ensure you have a number of options available, well sign-posted and notified to people on your site. Keep routes clear.

Sometimes it may be safer to remain inside a building; identify the most suitable internal spaces that staff and students can move to.

4. STAY SAFE Guidance for firearms and weapons attacks: Do your staff follow the Stay Safe principles RUN HIDE TELL?

5. Staff Awareness and Security Culture: Have you briefed your staff on how they can recognise suspicious activity?

6. Preparedness: Are your first aid kits and emergency grab bags checked regularly, complete and accessible?

7. Physical Security: Have you checked CCTV systems? Are they all working correctly? Are the date/time stamps accurate?

8. Mail handling: a threat may still exist from items delivered to your establishment by hand or by post. Are your staff familiar with indicators for suspicious deliveries?

9. Further advice: is available at: www.gov.uk/guidance/emergencies-and-severe-weather-schools-and-early-years-settings
There is no change to the UK terrorist threat level, which remains at SEVERE; meaning an attack is highly likely.

Telephone System Maintenance Providers Crawley

Phone systems are easy to take for granted while they work.

Every type of business has a phone system and virtually every level of staff member uses the phone system in one way or another to complete tasks within the individual job roles they fulfill. Phones are used by everyone, every day, but few people ever give their phones a second thought. Until they stop working!

When your phone system stops working it becomes a problem for everyone.

Do your staff rely on using a phone? They all do right? The sales team, the management team, production, distribution, front of house, accounts. The list of people within your business using a phone is endless. What about your customers? Do your customers expect to be able to phone you? When a customer phones you it is rarely for a chat about the weather. Customers generally phone for one of two reasons only. They call you when they want information to help them decide on a purchase or when they need support.

Telephone System Maintenance Providers Crawley

What happens when you don’t take your customers call and your customers feel ignored and your team are no longer connected?

If your customers are interested in a product or service you provide and want help in making a purchase but get no answer from your phone it isn’t too much of a stretch to work out what happens next is it? They call a competitor who does answer the phone and place the order with them and you loose the sale and probably the customer. If they are calling you for support they need help and if they get no help and wonder if they ever will, the next step is to call a competitor to get their support and you risk loosing a customer.

How would no telecommunication effect your workforce?

If your team can’t communicate with each other would it effect their ability to function?

Telephone System Maintenance Providers Crawley

Phones that work mean continued sales, happy customers and a workforce that functions well.

Telephone System Maintenance Providers Crawley

A phone system that can be relied on to work, ensures that your team are in constant communication with each other and can function productively as you need them to.

Your staff giving your customers the support they need when they need it, ensures you maintain the high level of service your customers expect and deserve.

Providing your customers with the advice they need to make a purchase, means you make the sale and avoid loosing opportunities to the competition.

We completely understand how important the telephone service is to your business, and if the worst happens and your telephone system suffers a breakdown, then our professional support team are there to get you back up and running, either remotely using remote access methods or at your office, always giving your problem the urgent attention it deserves.

RGC maintain many types of telephone systems, and can offer you a Maintenance Contract package designed to meet the needs of your business, whether you want 24/7 cover or a simple 9-5 Monday to Friday cover.